Frequently Asked Questions

We have compiled a list of the more frequently asked questions we receive, but please feel free to contact us with any additional questions you may have.

SHOULD I REPAIR MY APPLIANCE OR REPLACE IT?

Here are some things to think about on that subject.  Is the appliance in good mechanical condition (other than the current problem)?  Is the appliance in good cosmetic condition, no dents or scratches? Are there any strange odors or evidence of rust? Are there any funny noises or leaks? What is the normal useful life of the appliance and how old is it?

Although there are exceptions, we generally do not recommend that you invest more than half of the replacement cost in repairing an appliance.  For that reason, it is a good idea to scout out the replacement cost before getting too far into the repair.  Here are some things to think about when considering the total cost of replacement.  First, consider the cost (plus tax) of a new appliance.  Next, consider the cost of disposing of the old appliance, and finally, the cost of installing the new appliance. On many built-in products such as refrigerators or dishwashers, there are often custom door panels involved.  Will your old panels fit the new unit? Can you find a new unit that will fit in the current installation without necessary modifications?

WHAT IS THE MINIMUM AMOUNT OF TIME AN APPLIANCE SHOULD WORK FOR AFTER THE REPAIR TO MAKE SENSE?

If we can extend the useful life of your appliance another two years or more, it is often actually more economical to repair the old unit then to replace it.

WHAT ARE SOME REASONS FOR MY DISHWASHER NOT CLEANING PROPERLY?

The most reasons for dishwashers not getting things clean are: 1) Water not hot enough – it should be at least 140 degrees.  2) Old detergent that is not melting. 3) Not properly draining due to a plugged drain or plugged air gap. 4) Large objects obstructing the wash arms so they can not rotate properly.  5) Too much soap.  Over time the excess soap can build up and cause trouble.  Run the machine empty and check mid-cycle to see if there is evidence of soap in the water.   If so repeat until the excess is gone.  

WHAT WARRANTY DO YOU OFFER?

We offer a 90-day service warranty on our work.

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Contact Us Today About Your Appliance

WE OFFER SAME-DAY APPLIANCE REPAIR WHEN SCHEDULED BEFORE NOON.